Frequently Asked Questions
Is Silvara made entirely from mulberry silk?
The front sleeping surface is made from 100% pure mulberry silk with a premium 25 momme weight. The reverse side is made from non-slip polyester satin to help the pillowcase stay securely in place throughout the night.
How should I wash and care for my Silvara pillowcases?
Hand wash or use a cold, delicate machine cycle with a gentle silk-safe detergent. Place the pillowcases inside a mesh laundry bag, avoid bleach and fabric softener, and air dry them in the shade. Avoid tumble drying or exposing the silk to high heat.
Where are you located?
Our head office is located in Sydney.
How much does shipping cost?
Shipping is free on all orders to Australia.
Will this help me feel calmer?
Yes! By creating a quiet, distraction-free space, it helps reduce stress, ease tension, and support relaxation for busy days or bedtime routines.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@sagecalm.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.