Frequently Asked Questions
Do I need to use a gel with Revella?
Yes. Apply a generous layer of water-based conductive gel before each treatment. This helps the device glide smoothly, maintain proper contact with the skin and operate as intended. Do not use Revella on dry skin.
How often should I use Revella, and for how long?
Revella is recommended for use once or twice per week. Use RF, HIFU or Pulse mode for approximately five minutes per session, or EMS mode for approximately 10 minutes. When combining modes, keep the total treatment time to 15 minutes or less and follow the supplied instruction manual.
Where are you located?
Our head office is located in Sydney.
How much does shipping cost?
Shipping is free on all orders to Australia.
Will this help me feel calmer?
Yes! By creating a quiet, distraction-free space, it helps reduce stress, ease tension, and support relaxation for busy days or bedtime routines.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@sagecalm.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.