Frequently Asked Questions
What Does Nuvelle Do?
Nuvelle creates a warm steam compress across the eye area. Gentle warmth, held at a steady 42–45°C, is paired with a fine mist so that ten minutes with the mask on feels soothing and comfortable rather than dry. It is designed as a relaxing wind-down ritual for tired eyes at the end of a screen-heavy day.
Is Nuvelle a Treatment for Dry Eye or Any Other Eye Condition?
No. Nuvelle is a comfort and relaxation product, not a medical device, and it is not intended to diagnose or treat any condition. If you have persistent dry, irritated or painful eyes, or any diagnosed eye condition, please speak with your optometrist or doctor before using a heated product near your eyes.
How Warm Does It Get?
Nuvelle offers two warmth settings, each held steady between 42°C and 45°C for the full cycle. That is a comfortable bath-warm rather than hot, and the temperature does not climb as the session goes on.
Do I Have to Use Water?
No. Adding clean water to the reservoir gives you the steam mist, which is how most people prefer to use it. You can also run Nuvelle without water as a simple dry warm compress.
Can I Wear It With Makeup or Contact Lenses?
We recommend removing eye makeup and contact lenses first. Nuvelle is most comfortable on clean, dry skin, and the mist is best enjoyed without makeup underneath it.
How Long Does a Charge Last?
Nuvelle has a 1200mAh rechargeable battery and charges with the included Type-C cable. Because each session runs for ten minutes and stops automatically, a single charge covers several sessions. Please do not use the mask while it is charging.
Who Is Nuvelle Designed For?
Nuvelle suits women who spend most of the day on screens and want a simple, unhurried way to finish it. It is particularly suited to anyone who already values a small evening ritual and would like one that looks after the eye area as well.
Is There Anything I Should Know Before Using Nuvelle?
Nuvelle is designed to be gentle, but because it brings warmth and moisture close to the eyes a few sensible precautions apply. Please remove contact lenses and eye makeup before each session, and use the mask only on clean, undamaged skin - not over broken or irritated skin, an eye infection, a stye, or recent eye surgery. If you have glaucoma, a corneal condition, any diagnosed eye condition, or you are under the care of an eye specialist, speak with your doctor or optometrist before using a heated product near your eyes. Stop straight away if you notice stinging, burning, pain, blurred vision or any unusual discomfort. Use only clean water in the reservoir, never essential oils, saline or eye drops, and empty and dry it after each use. Please don't use the mask while it is charging or immerse the unit in water, and keep it away from children and from anyone who couldn't remove it themselves. Nuvelle is a personal comfort and relaxation product. It is not a medical device and is not intended to diagnose, treat, cure or prevent any condition.